Shipping policy
Order Processing
Every order placed with Lipiv is carefully packaged and dispatched within 1 to 3 business days, operating Monday to Friday.
Purchases completed over the weekend or on public holidays are prepared starting the next regular business day. Once your package leaves our facility, we will send an email confirmation containing your shipment details and tracking information.
Delivery Timelines & Free Shipping
We proudly offer free shipping on all orders across lipiv.com.
After dispatch, estimated transit time is typically between 7 and 13 business days. Final arrival dates may vary depending on local logistics, the specific carrier handling the route, and seasonal surges.
Our Shipping Carriers
To ensure safe transit, we partner with reputable couriers including USPS, UPS, FedEx, and DHL.
The carrier for your package is selected automatically according to the most efficient route for your delivery address.
Tracking Your Shipment
As soon as your parcel is on its way, an email with a direct tracking link will arrive in your inbox.
You can also check the current status of your shipment whenever you like by visiting our tracking portal at https://lipiv.com/apps/parcelpanel.
Helpful Details
Please keep the following reminders in mind regarding your delivery:
- All stated transit windows are reasonable estimates rather than fixed guarantees.
- Weekends and officially observed public holidays are not counted as business days.
- Unanticipated severe weather events or regional carrier backlogs can occasionally extend transit times.
Customer Inquiries
If you have any questions or need an update on your package, our team is happy to assist.
Send an email to support@lipiv.com during our regular support hours, Monday to Friday, 9am to 6pm, and we will get back to you promptly.