Frequently Asked Questions

Shipping & Delivery

When will my order ship?
Handling takes 1 to 3 business days before packages head out. You will get an email with tracking details the moment your items leave.

How many days does shipping take?
Transit typically requires 7-13 business days once dispatched. Specific delivery dates can shift slightly based on destination and postal operations.

Is tracking available for my parcel?
Yes, absolutely. We send a direct tracking link via email right after fulfillment. You can view the live progress of your delivery whenever you want.

Returns & Exchanges

What is your policy on returns?
You may initiate a return within 30 days of receiving your package. Clothes must remain unwashed, unworn, and complete with all tags plus original packaging intact.

Can I trade an item for another size or style?
Direct exchanges are not supported so that you get what you want without delay. Send back your item for a standard refund, then simply buy the replacement separately.

Are return shipping fees covered?
Shoppers handle their own return postage expenses. Choosing a shipping method with parcel tracking ensures your package arrives back safely.

How soon will my money be returned?
Once your package arrives back at our location, your refund is issued within 9 business days.

Orders & Payment

Which payment types do you take?
You can select from the methods displayed during checkout. All transactions are handled with encryption, and we never keep your billing info on file.

Is it possible to edit my purchase after ordering?
Reach out right away if adjustments are needed. Our fulfillment crew works quickly, but we will make every effort to accommodate changes before your package leaves the facility.

What if my confirmation message never arrived?
Take a quick look in your spam or promotional folders. If you still do not see it, email support@lipiv.com, and we will send over your order summary right away.